Technical support
Technical support
Do you need support?
Our team will be ready to quickly assist you in the use of our platform, all you have to do is contact us.
Technical support is available during the translation in case of problems with connection through the link or other technical difficulties occurring during the translation.
Below you will find answers to questions such as:
- system requirements
- supported operating systems
- supported tablet and mobile devices
- supported browsers
- technical requirements
- Bandwidth requirements
FAQ
System requirements
- An internet connection – broadband or 3G/4G/LTE
- Speakers and a microphone – built-in, USB plug-in or wireless Bluetooth
- A webcam
Supported operating systems
- macOS X with macOS 10.9 or later
- Windows 10 (Home, Pro or Enterprise)
- Windows 8 or 8.1
- Windows 7
- Ubuntu 12.04 or higher
- Mint 17.1 or higher
- Red Hat Enterprise Linux 6.4 or higher
- Oracle Linux 6.4 or higher
- CentOS 6.4 or higher
- Fedora 21 or higher
- OpenSUSE 13.2 or higher
- ArchLinux (64-bit)
Supported tablet and mobile devices
- iOS and Android devices
- Blackberry devices
- Surface PRO 2 or higher, running Windows 8.1 or higher
- Tablet PCs running Windows 10 Home, Windows 10 Pro, Windows 10 Enterprise
Supported browsers
- Windows: IE 11+, Edge 12+, Firefox 27+, Chrome 30+
- Mac: Safari 7+, Firefox 27+, Chrome 30+
- Linux: Firefox 27+, Chrome 30+
Processor and RAM requirements
- Processor – minimum single-core 1Ghz; recommended dual-core 2Ghz (i3/i5/i7
or AMD) - Ram – minimum 1Gb; recommended 4Gb
Bandwidth requirements
Recommended internet connection parameters:
- For 1:1 video calling:
- for high-quality video: 600 kbps (up/down)
- for 720p HD video: 1.2 Mbps (up/down)
- For 1080p HD video: 1.8 Mbps (up/down)
- For group video calling:
- For high-quality video: 800 kbps upload / 1.0 Mbps download
- For 720p HD video: 1.5 Mbps (up/down)
- For 1080p HD video: 2.5 Mbps upload / 3.0 Mbps download
A full list of zoom.us technical requirements is available here.